Privacy Policy sido89 — Your Data Protection

1Information We Collect

Sido89 collects various types of personal information from users to ensure the services we offer are safe, reliable, and fully functional. The information we collect is divided into three main categories:

Information You Provide Directly:

• Full name, date of birth, gender, and identification card number (MyKad/passport) during account registration.
• Email address, mobile number, and residential address for verification and communication purposes.
• Financial information including bank account numbers, bank names, and credit/debit card details for deposit and withdrawal processing.
• Identity verification documents (MyKad photo, selfie with ID card) for KYC requirements and AML compliance.
• Any information you share when contacting the sido89 customer support team.

Information Collected Automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• Activity log data including pages visited, visit timestamps, and in-platform actions.
• Geolocation data (country/state level) for legal compliance and fraud detection purposes.
• Game session information including game type, wagering amounts, and game outcomes.

Information From Third-Party Sources:

• Identity verification from trusted KYC service providers.
• Payment processing information from recognised payment gateways.
• Review the self-exclusion list from the relevant responsible gaming authority.

2How We Use Your Data

All information we collect is used for legitimate and transparent purposes. sido89 is committed to never using your data beyond the scope stated in this policy.

Sido89 will not use your data for any purpose not listed above without obtaining your prior consent. You may withdraw consent for marketing communications at any time by contacting our support team.

3Sharing Information With Third Parties

Sido89 does not sell or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary to ensure the platform operates smoothly and securely:

• Technical Service Providers: IT infrastructure, cloud computing, and cybersecurity providers that help operate the sido89 platform. All providers are bound by strict confidentiality agreements.
• Payment Processors: Recognised payment gateways for processing your deposits and withdrawals. Financial information shared is the minimum necessary for each transaction.
• KYC & Identity Verification Providers: Third-party document verification services that help us meet KYC and AML legal requirements.
• Game Providers: Gaming companies that provide game content on the sido89 platform may receive game session data required for game functionality.
• Statutory Authorities: Where required by Malaysian law or court order, sido89 may be required to disclose information to law enforcement agencies or relevant authorities.

4Cookies & Tracking Technologies

Sido89 uses cookies and similar tracking technologies to enhance user experience, ensure account security, and understand how the platform is used. The following are the types of cookies used:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information on how users interact with the platform, helping us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings, and favourite game selections to personalise your experience.
• Security Cookies: Detecting suspicious activity, unauthorised login attempts, and unusual usage patterns to protect your account.

You can manage your cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the sido89 platform. For more information on managing cookies, please refer to your browser's documentation.

5Data Security

Protecting your personal data is sido89's top priority. We implement a comprehensive range of technical and organisational security measures to prevent unauthorised access, alteration, disclosure, or destruction of data:

• Data encryption in transit using 256-bit TLS/SSL protocols for all communications between your device and sido89 servers.
• Encryption at rest for all sensitive information stored in the sido89 database.
• Role-based access control (RBAC) ensuring only authorised staff can access specific user data.
• 24/7 continuous security monitoring using intrusion detection systems (IDS) and threat prevention systems (IPS).
• Regular penetration testing and security audits conducted by independent cybersecurity experts.
• Two-factor authentication (2FA) for administrative access and sensitive operations within the sido89 system.
• Regular data backup procedures to ensure data recovery in the event of an unexpected incident.

In the event of any data security breach that may affect your personal information, sido89 is committed to notifying you and the relevant authorities within the timeframe required by applicable law.

6Data Storage & Transfer

Sido89 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy, including applicable legal, accounting, and reporting requirements.

Data Retention Period:

• Active account data is retained for the duration your account remains active, plus any retention period required by law.
• Financial transaction records are retained for a minimum of 7 years from the transaction date to meet tax and AML legal requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Security and audit log data is retained for 2 years for forensic and security compliance purposes.

When data is no longer required, sido89 will securely delete or anonymise it using industry-recognised methods. Data deletion is carried out periodically in accordance with our data retention schedule.

7Your Rights as a User

As a sido89 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). sido89 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the sido89 support team via live chat available 24/7 or through our official email. We will verify your identity before processing any request to protect your privacy.

8Children's Privacy

The sido89 platform is exclusively for adult users aged 18 and above. sido89 does not intentionally collect, process, or store any personal data from individuals under the age of 18.

If you discover or suspect that a minor has registered an account on sido89, please contact us immediately. We will take prompt action to verify the user's age and close the account if necessary, and delete all related data.

9Third-Party Links & Services

The sido89 platform may contain links to third-party websites or services, including game providers, payment gateways, and business partners. Please note that:

• Sido89 is not responsible for the privacy practices or content of third-party websites visited through links on our platform.
• Each third-party website has its own privacy policy, which you should read and understand before using their services.
• Third-party game providers operating on the sido89 platform are subject to the data protection agreements we set, though they may also maintain their own privacy policies.
• Your interaction with payment gateways is governed entirely by the respective payment provider's privacy policy once you are redirected to their payment interface.

Sido89 recommends that you always review the privacy policy of any third-party service you use in connection with your sido89 account.

10Privacy Policy Amendments

Sido89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our service practices, legal requirements, or evolving industry standards. The following is how we handle any amendments:

• The latest version of the Privacy Policy is always available on this page with a clearly indicated update date.
• For significant changes that affect your rights, sido89 will provide notice via email or in-platform notification at least 14 days before the changes take effect.
• Continued use of the sido89 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
• If you disagree with any amendments made, you have the right to close your account and discontinue use of the platform.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how sido89 handles your personal data, our data protection team is ready to assist you.

You may reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week directly on the sido89 platform. This is the fastest way to get a response.
• Support Email: Send an email to our team at [email protected] by stating "Privacy Inquiry" in the email subject line.
• Support Page: Visit the Support section within the sido89 platform to submit a structured enquiry form.

Sido89 is committed to responding to all privacy-related inquiries within 3 business days. For more complex user rights requests such as data access or deletion, the processing period is 21 business days.